Privacy Policy
Last updated: 13/01/2026
This Privacy Policy explains how Centurelli di Centurelli E. (“BilliardShopGroup”, “we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit or use www.billiardshopgroup.com (the “Website”), create an account, place an order, subscribe to our newsletter, or otherwise interact with us.
For information about cookies and similar technologies (including how to manage your preferences), please refer to our Cookie Policy: [insert link to Cookie Policy]. Cookie consent and preferences are managed through Complianz | GDPR/CCPA Cookie Consent.
1. Data Controller (Who we are)
Data Controller: Centurelli di Centurelli E.
Registered/Operating address: Via Alfredo Piatti 4, 24125 Bergamo (BG), Italy
Email: [email protected]
Phone: +39 035214288
Data Protection Officer (DPO): Not appointed.
2. Scope
This Policy applies to personal data processed through the Website and our related services, including customer support and marketing communications. It does not apply to third-party websites linked from the Website.
3. Personal Data We Collect
We may collect the following categories of personal data, depending on how you use the Website:
3.1 Data you provide directly
Account data: name, email address, password (stored in encrypted/hashed form), account preferences.
Order and checkout data: billing and shipping address, phone number, items purchased, order notes, invoices/receipts.
Communications: messages sent via forms, email, chat, or phone; customer support requests; complaint information.
Newsletter data: email address and subscription preferences (and any other fields you choose to provide).
3.2 Data collected automatically
Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referral URLs, and interactions with the Website.
Log and security data: logs related to fraud prevention, security monitoring, and troubleshooting.
3.3 Payment data
Payments are processed by third-party payment providers. We do not store your full payment card details. We may receive limited information such as payment status, transaction ID, and partial identifiers as provided by the payment processor.
4. Purposes of Processing and Legal Bases (GDPR)
We process personal data for the purposes below, relying on the corresponding legal bases under the GDPR.
4.1 Provide the Website and services (Contract)
Create and manage user accounts
Process orders, payments, shipping, returns and refunds
Provide customer support and respond to requests
Legal basis: performance of a contract (GDPR Art. 6(1)(b)).
4.2 Legal and accounting obligations (Legal obligation)
Issue invoices/receipts and comply with applicable tax/accounting rules
Handle statutory warranty and consumer law obligations (where applicable)
Legal basis: legal obligation (GDPR Art. 6(1)(c)).
4.3 Security, fraud prevention, and service improvement (Legitimate interests)
Prevent fraud, abuse, and unauthorized access
Ensure network and information security
Improve Website performance and user experience
Legal basis: legitimate interests (GDPR Art. 6(1)(f)). You may object to certain processing based on legitimate interests (see Section 9).
4.4 Marketing communications and newsletter (Consent)
Send newsletters and promotional communications where required
Legal basis: consent (GDPR Art. 6(1)(a)). You can withdraw consent at any time (see Section 9). Unsubscribing will not affect transactional communications related to orders or account security.
4.5 Analytics and measurement (Consent or Legitimate interests, depending on setup)
Understand traffic, measure performance, and improve content
Legal basis: depends on the tools in use and your cookie settings (often consent for non-essential cookies). Please refer to the Cookie Policy and your preferences set through Complianz.
5. How We Share Personal Data
We may share personal data only as necessary with:
Payment providers to process payments, including PayPal and Stripe (credit/debit card payments), and, where applicable, bank transfer processing.
Shipping and logistics partners to deliver orders and handle returns. Depending on destination and service availability, we may use carriers such as FedEx, BRT, DHL, SDA, and DHL Parcel.
IT and hosting providers and email services to operate the Website and infrastructure.
Customer support tools/CRM (if used) to manage customer requests and communications.
Email marketing platforms (if used) to manage newsletter subscriptions (only for subscribers).
Analytics and advertising providers (if enabled) as described in the Cookie Policy, subject to your cookie preferences.
Review/rating widgets or services (if enabled) subject to your configuration and cookie settings.
We may also disclose personal data:
to comply with legal obligations or lawful requests by public authorities;
to protect our rights, property, and safety, and that of our customers;
in connection with corporate transactions (e.g., merger, sale of assets), subject to applicable safeguards.
Processors: When third parties process data on our behalf, they act as data processors under GDPR and are bound by contractual obligations to protect your data.
6. International Data Transfers
Some service providers may process data outside the European Economic Area (EEA). When this occurs, we rely on appropriate safeguards such as adequacy decisions (where applicable) and/or Standard Contractual Clauses (SCCs), together with supplementary measures where necessary.
You may request more information about safeguards by contacting us (see Section 12).
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy:
Account data: retained until you delete your account (subject to legal obligations).
Order and invoice data: retained for the period required by applicable tax/accounting laws.
Customer support communications: retained for a reasonable period to handle requests and for documentation.
Newsletter data: retained until you unsubscribe/withdraw consent.
Security logs: retained for a limited period unless needed to investigate incidents or comply with legal obligations.
Retention periods may vary based on legal requirements and legitimate business needs.
8. Automated Decision-Making and Profiling
We do not make decisions producing legal or similarly significant effects solely by automated means, unless explicitly stated and permitted by law.
If we use profiling for marketing (e.g., audience segmentation), it will be based on your cookie/marketing preferences as described in the Cookie Policy and your consent where required.
9. Your Rights (GDPR)
Depending on your circumstances, you may have the right to:
access your personal data;
rectify inaccurate data;
erase your data (“right to be forgotten”);
restrict processing;
data portability;
object to processing based on legitimate interests;
withdraw consent at any time (without affecting prior processing);
lodge a complaint with a supervisory authority.
In Italy, the authority is the Garante per la Protezione dei Dati Personali.
To exercise your rights, contact us using the details in Section 12. We may ask you to verify your identity before responding.
Newsletter: you can unsubscribe at any time using the link in our emails or by contacting us.
10. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it.
12. Contact Us
For privacy-related requests, please contact:
Centurelli di Centurelli E.
Via Alfredo Piatti 4, 24125 Bergamo (BG), Italy
Email: [email protected]
Phone: +39 035214288
13. Changes to This Privacy Policy
We may update this Policy from time to time. The “Last updated” date at the top indicates when the latest changes were made. Where required, we will notify you of material changes.
