Terms and Conditions of Sale

These Terms and Conditions of Sale govern purchases made through www.billiardshopgroup.com and any related online sales channels operated by Centurelli di Centurelli E., commercially known as Centurelli Biliardi, Biliardoshop.com and Billiardshopgroup.com.

The Seller’s contact details are:

Centurelli di Centurelli E.
Commercial names: Centurelli Biliardi, Biliardoshop.com, Billiardshopgroup.com
Registered office: Via Alfredo Piatti 4, 24125 Bergamo (BG), Italy
VAT number: 03108550165
Email: [email protected]
Telephone: +39 035 214288

For the purposes of these Terms and Conditions, “Seller”, “we”, “us” and “our” refer to Centurelli di Centurelli E.. “Customer”, “you” and “your” refer to the person or business placing an order through our website.

These Terms and Conditions apply to purchases made through www.billiardshopgroup.com, which is mainly intended for customers in the European Union, United Kingdom, United States, Canada and other international destinations where delivery is available.

Customers requiring delivery in Italy should place their order through www.biliardoshop.com. Orders requiring delivery in Italy placed through www.billiardshopgroup.com may be refused, cancelled or redirected to the Italian website.

Please read these Terms and Conditions carefully before placing an order.

1. Related Policies and Website Information Pages

1.1 These Terms and Conditions should be read together with the other policies and information pages available on our website, including:

• About Us;
• Payments;
• Shipping & Delivery Information;
• F.A.Q.;
• Contact Us;
• Returns and Refunds;
• Right of Withdrawal;
• Withdrawal Form;
• Complaints;
• Privacy Policy;
• Cookie Policy;
• Cookie Preferences;
• Legal Notice;
• Warranty.

1.2 These pages provide additional information about our company, payment methods, delivery countries, delivery times, shipping costs, customs duties, returns, refunds, withdrawal rights, warranties, complaints handling and personal data processing.

1.3 In case of inconsistency between these Terms and Conditions and any separate policy, these Terms and Conditions shall prevail, unless mandatory consumer protection law provides otherwise.

1.4 The detailed company identification information is available in our Legal Notice.

2. Orders and Contract Formation

2.1 You may place an order through our website by selecting the products you wish to purchase and completing the checkout process.

2.2 By placing an order, you confirm that the information provided is accurate, complete and up to date, and that you are authorised to use the payment method selected.

2.3 After you place an order, you may receive an automatic email or on-screen confirmation acknowledging that we have received your order. This acknowledgement does not constitute acceptance of your order.

2.4 The contract of sale is formed only when we confirm acceptance of your order by email or dispatch the goods, whichever occurs first.

2.5 We reserve the right to refuse or cancel an order before acceptance, in whole or in part, where:

• the product is unavailable;
• payment has not been authorised or has failed;
• the information provided is incomplete, incorrect or unverifiable;
• there is an obvious error in the product description, price or availability;
• the order appears to be fraudulent, abnormal, intended for resale, or incompatible with these Terms and Conditions;
• delivery to the requested country, region or address is not available;
• the order requires delivery in Italy and should instead be placed through www.biliardoshop.com;
• the order requires additional information from you and such information is not provided within a reasonable time.

2.6 If we are unable to fulfil your order, we will inform you and, where payment has already been taken, refund the amount paid without undue delay.

2.7 If we contact you to request information necessary to process your order and you do not reply within 7 calendar days, we may cancel the order and refund any amount already paid.

3. Products, Descriptions and Availability

3.1 We make every reasonable effort to ensure that product descriptions, images, dimensions, colours and specifications displayed on the website are accurate.

3.2 Minor differences may occur between the product images shown on the website and the actual product, especially due to screen settings, photographic lighting, manufacturing tolerances, materials, finishes or handmade components.

3.3 All measurements are approximate unless expressly stated otherwise.

3.4 Product availability is subject to stock. If a product is unavailable after you place your order, we will contact you and offer, where possible:

• an alternative product;
• a later delivery date;
• cancellation of the order with refund of any amount already paid.

3.5 Some products may be custom-made, personalised, modified on request or specially ordered from manufacturers or suppliers. These products may be subject to specific cancellation and return restrictions, as set out in these Terms and Conditions and in our Right of Withdrawal and Returns and Refunds pages.

4. Prices, Taxes and Customs Duties

4.1 Prices are shown in Euro, unless otherwise stated.

4.2 Prices include 22% VAT where applicable.
After logging in, you will see the price including the applicable VAT/tax rate for your country. Delivery costs, packaging costs, and any additional service fees are shown separately before you confirm the order.
Free shipping is limited to European Union countries and applies only to orders with a minimum net value of €150. If free shipping is not shown, your order is not eligible.

4.3 Before completing your purchase, you will be informed of the total price payable, including taxes, delivery costs and any other mandatory charges that can reasonably be calculated in advance.

4.4 For deliveries outside the European Union, including but not limited to the United Kingdom, United States and Canada, the order may be subject to customs duties, import VAT, clearance costs, brokerage fees or other local charges, out of our control.

4.5 Unless expressly stated otherwise at checkout, customs duties, import taxes and local charges are not included in the product price or delivery cost and are the responsibility of the customer.

4.6 You are responsible for complying with the import, customs and tax rules applicable in the country of delivery.

4.7 We reserve the right to correct obvious clerical, technical or pricing errors. If an error affects an order already placed, we will contact you before accepting the order. You may then confirm the order at the correct price or cancel it.

4.8 Further information about accepted payment methods and payment processing is available in our Payments page.

5. Payment

5.1 Payment must be made using one of the payment methods available at checkout.

5.2 Accepted payment methods may include credit card, debit card, PayPal, bank transfer or other payment methods displayed on the website.

5.3 Goods will not be dispatched until we have received full cleared payment, unless otherwise agreed in writing.

5.4 For custom-made, personalised, modified or special-order products, payment may be taken when the order is placed or when we place the order with the manufacturer or supplier.

5.5 We may request additional information for payment authentication, fraud prevention or order verification. Any such request will be handled in accordance with applicable data protection law and our Privacy Policy.

6. Delivery Countries and Shipping Information

6.1 We sell and deliver to customers in the European Union, United Kingdom, United States, Canada and other countries where delivery is available at checkout or agreed by us.

6.2 Delivery availability may depend on the product type, size, weight, destination country, courier restrictions, customs rules or manufacturer limitations.

6.3 Customers requiring delivery in Italy should place their order through www.biliardoshop.com.

6.4 We reserve the right to refuse or cancel orders where delivery to the requested country, region or address is not available or is not commercially reasonable.

6.5 Delivery countries, delivery estimates, shipping methods, shipping costs, minimum order values, customs information and special delivery conditions are explained in our Shipping & Delivery Information page.

7. Delivery

7.1 Delivery times shown on the website are estimates.

7.2 For products in stock, delivery is normally made within 2 to 4 business days after order acceptance, depending on the delivery country, courier service and customs procedures.

7.3 Longer delivery times may apply for:

• custom-made products;
• personalised products;
• products modified on request;
• special-order products;
• bulky products;
• products temporarily out of stock;
• international shipments subject to customs clearance.

7.4 Deliveries are normally made by courier or postal service from Monday to Friday, excluding public holidays.

7.5 Unless otherwise agreed, we will deliver the goods within the delivery period indicated during checkout or, in any case, within the maximum period required by applicable consumer law.

7.6 You are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the goods where signature or personal delivery is required.

7.7 If delivery fails due to incorrect information provided by you, refusal of delivery, absence at the delivery address, or failure to collect the parcel from the courier or collection point, we may charge you the reasonable additional costs incurred for storage, return or redelivery.

7.8 If delivery involves unusually high shipping costs, remote areas, bulky products or special handling requirements, we may contact you before accepting the order to agree any additional delivery charges. You may refuse those additional charges and cancel the order.

8. Passing of Risk and Ownership

8.1 For consumer customers, the risk of loss or damage to the goods passes to you when you, or a third party designated by you other than the carrier, physically receive the goods.

8.2 If you arrange your own carrier and that carrier was not offered by us as a delivery option, the risk may pass to you when the goods are handed over to your chosen carrier, subject to applicable law.

8.3 Ownership of the goods passes to you only when we have received full payment of all amounts due and the goods have been delivered to you.

9. Checking the Goods on Delivery

9.1 When the goods are delivered, we recommend that you check the package externally before accepting it.

9.2 If the package is visibly damaged, opened, wet, crushed or otherwise compromised, you should, where possible:

• accept the delivery “with reservation” and specify the damage on the courier’s delivery document; or
• refuse the delivery if the damage appears serious.

9.3 You should inform us as soon as possible if the goods are missing, damaged or different from what you ordered.

9.4 Nothing in this section limits your statutory rights as a consumer, including your legal guarantee rights.

10. Right of Withdrawal for Consumer Customers

10.1 If you are a consumer, you have the right to withdraw from the contract without giving any reason within 14 days.

10.2 The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

10.3 In the case of multiple goods ordered in one order and delivered separately, the withdrawal period expires 14 days after the day on which you receive the last item.

10.4 To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement sent before the withdrawal period expires.

10.5 Detailed information about how to exercise the right of withdrawal is available in our Right of Withdrawal page.

10.6 A standard withdrawal form is available in our Withdrawal Form page. You may use the form, but it is not mandatory.

10.7 The right of withdrawal applies only to consumer customers and does not apply to business customers purchasing for professional, commercial or resale purposes.

11. Returns and Refunds

11.1 If you validly withdraw from the contract, we will reimburse all payments received from you, including the standard delivery costs paid for the original shipment.

11.2 We will not reimburse supplementary delivery costs if you chose a delivery method more expensive than the least expensive standard delivery method offered by us.

11.3 We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever occurs first.

11.4 Unless we have agreed otherwise, you are responsible for the direct cost of returning the goods in case of withdrawal.

11.5 You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

11.6 Returned goods must be sent to:

Centurelli di Centurelli E.
Returns Department
Via Alfredo Piatti 4
24125 Bergamo (BG)
Italy

11.7 Detailed return instructions, refund timing, packaging instructions and return conditions are available in our Returns and Refunds page.

12. Exceptions to the Right of Withdrawal

12.1 The right of withdrawal does not apply in the cases provided by applicable law.

12.2 In particular, unless otherwise required by law, the right of withdrawal does not apply to:

• goods made to your specifications;
• clearly personalised goods;
• custom-made or special-order products;
• cues personalised or modified on request, including cues with a changed leather tip or other customer-requested modification;
• billiard cloths or fabrics cut to size;
• billiard tables configured according to the customer’s specific request;
• spare parts ordered specifically on the customer’s behalf;
• products sourced specially from manufacturers or suppliers at the customer’s request;
• sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
• goods which, after delivery, are inseparably mixed with other items.

12.3 Where a product is excluded from the right of withdrawal, this will be indicated before order confirmation where applicable.

12.4 This section does not affect your rights in relation to faulty, damaged or non-conforming goods.

13. Faulty, Damaged or Non-Conforming Goods

13.1 If you are a consumer, you are entitled to the legal guarantee of conformity provided by applicable consumer law.

13.2 Under the legal guarantee, goods must conform to the contract, match their description, be fit for their ordinary purpose, and have the quality, durability and functionality normally expected for goods of the same type.

13.3 For consumer purchases within the European Union, the legal guarantee applies for 2 years from delivery, subject to applicable national law.

13.4 If the goods are faulty, damaged, incomplete or non-conforming, you should contact us as soon as possible at [email protected], providing:

• order number;
• description of the issue;
• photographs or videos, where useful;
• copy of the delivery document, if available.

13.5 Where the legal guarantee applies, you may be entitled to repair or replacement free of charge. If repair or replacement is impossible, disproportionate, not completed within a reasonable time, or causes significant inconvenience, you may be entitled to a price reduction or termination of the contract, according to applicable law.

13.6 Costs necessary to bring the goods into conformity, including reasonable shipping costs, will be borne by us where required by law.

13.7 Damage caused by misuse, incorrect installation, lack of maintenance, unauthorised modification, normal wear and tear, accidental damage, use of non-original parts, or use contrary to the product instructions is not covered by the legal guarantee, unless otherwise required by law.

13.8 Detailed information about the legal guarantee and any manufacturer’s commercial warranty is available in our Warranty page.

14. Business Customers

14.1 If you purchase goods for business, professional, commercial or resale purposes, you are not considered a consumer.

14.2 We reserve the right to refuse bulk orders, abnormal orders, orders intended for resale, or orders incompatible with our distribution policies.

14.3 Where we accept a bulk order, additional delivery costs, delivery times or payment conditions may apply. These will be communicated before order acceptance.

14.4 For business customers only, to the fullest extent permitted by law, our liability is limited to the price paid for the goods giving rise to the claim, except in cases of fraud, wilful misconduct, gross negligence, death or personal injury, or any liability that cannot be excluded by law.

15. Limitation of Liability

15.1 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

15.2 Nothing in these Terms and Conditions limits your mandatory rights as a consumer.

15.3 We are not liable for indirect, incidental or consequential losses, loss of profit, loss of business, loss of opportunity or loss of data, except where such liability cannot be excluded under applicable law.

15.4 We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, customs delays, war, riots, government measures, pandemics, supplier failures, power failures, internet failures, courier disruptions or actions or omissions of third parties outside our reasonable control.

16. Website Information and Availability

16.1 We make reasonable efforts to keep the website available and updated, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

16.2 We may update, suspend or discontinue any part of the website without notice, without affecting orders already accepted.

17. Data Protection, Cookies and Communications

17.1 We process personal data in accordance with applicable data protection law and our Privacy Policy.

17.2 Our Privacy Policy explains how we collect, use, store and protect your personal data, and how you may exercise your data protection rights.

17.3 The use of cookies and similar technologies is explained in our Cookie Policy. You can manage your cookie choices through our Cookie Preferences page or tool, where available.

17.4 Customer service calls may be monitored or recorded for training, security or quality purposes only where permitted by law and after providing appropriate information to the caller.

17.5 Marketing communications will only be sent where permitted by law or where you have given valid consent, as applicable.

18. Complaints and Customer Service

18.1 If you have a complaint, please contact us at:

Centurelli di Centurelli E.
Via Alfredo Piatti 4
24125 Bergamo (BG)
Italy
Email: [email protected]
Telephone: +39 035 214288

18.2 We aim to acknowledge and handle complaints promptly and fairly.

18.3 Detailed information about how to submit a complaint is available in our Complaints page.

18.4 If you are a consumer resident in the European Union, you may have access to consumer redress tools or alternative dispute resolution bodies under applicable law.

18.5 The former European Commission Online Dispute Resolution platform is no longer available from 20 July 2025. Information on consumer redress in the European Union may be available through the European Commission’s consumer redress resources.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions are governed by Italian law.

19.2 If you are a consumer resident in another country, the choice of Italian law does not deprive you of the protection of mandatory consumer law provisions applicable in your country of residence.

19.3 For consumer customers, any dispute shall be submitted to the competent court determined under applicable mandatory consumer law, which may include the court of the place where the consumer resides or is domiciled.

19.4 For business customers only, the exclusive place of jurisdiction shall be the Court of Bergamo, Italy, unless otherwise required by mandatory law.

20. Severability

20.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain valid and effective.

20.2 The invalid, unlawful or unenforceable provision shall be replaced, where possible, by a valid provision that reflects the original commercial purpose as closely as permitted by law.

21. Changes to These Terms and Conditions

21.1 We may update these Terms and Conditions from time to time.

21.2 The Terms and Conditions applicable to your order are those in force at the time you place the order, unless a change is required by law or by a public authority.

22. Contact Details

For any questions about these Terms and Conditions, orders, returns, complaints or after-sales assistance, please contact:

Centurelli di Centurelli E.
Commercial names: Centurelli Biliardi, Biliardoshop.com, Billiardshopgroup.com
Address: Via Alfredo Piatti 4, 24125 Bergamo (BG), Italy
Email: [email protected]
Telephone: +39 035 214288