Withdrawal Form
Last updated: 13 January 2026
If you wish to exercise your right of withdrawal (typically within 14 days from delivery of the goods), you may submit this completed form. You can send it by email or PEC (certified email), or by post. We recommend keeping a copy of your submission.
Addressee (Seller)
Billiardshopgroup.com
Via Alfredo Piatti 4
24125 Bergamo (BG) – Italy
Email: [email protected]
PEC: [email protected]
Phone: +39 035214288 (Mon–Fri 09:00–17:00 CET/CEST)
Form (copy and fill in)
Subject: Withdrawal from contract – Order no. [__________]
I/We [Full name / Company name: __________________________________________] hereby give notice that I/we withdraw from the contract of sale for the following goods:
Products (description / SKU / quantity): __________________________
Order no.: __________________________
Ordered on (date): ____ / ____ / ______
Received on (date, if available): ____ / ____ / ______
Customer details
Full name: _________________________________________________________________
Address: ___________________________________________________________________
Postcode / City / Region: ___________________________________________________
Country: ___________________________________________________________________
Email: _____________________________________________________________________
Phone: _____________________________________________________________________
Refund method
Refund to the same payment method used for the order, where possible.
If a bank transfer is required (only if needed):
IBAN: ________________________________ Account holder (if different): ________________________________
Date: ____ / ____ / ______
Signature (only if sent on paper): __________________________________________
How to submit the form
You may submit this form:
by email to [email protected]
by PEC to [email protected]
by post to the address above
Tip: always include the order number in the subject line.
Returning the goods
After notifying withdrawal, goods must be returned according to applicable law and our sales conditions (typically within 14 days from the withdrawal notification). For practical instructions, please refer to “Returns & Refunds / Right of Withdrawal”.
